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Booking ConditionsBooking Conditions

This contract represents the entire agreement between the parties and replaces all prior understandings (oral or written) covering the subject matter. A booking entails an acceptance of this contract by the Client.

Arrival and Departure

The minimum rental period is generally one week, from Saturday to Saturday.

Arrival: Unless otherwise agreed, Client should arrive on Saturday between 4,00 PM and 8,00 PM; Departure: Unless otherwise agreed, Client should vacate the property on Saturday by 10,00 AM.

Every change of arrival/departure date and time must be communicated to Positano Vacanze & Turismo not less than 10 days before arrival and be approved by Positano Vacanze & Turismo.

Late on arrival

For late arrival after 8.00 PM up to 11.00 PM, Sundays and Italian bank holiday arrivals is required an additional fee of €25,00 (due to outside of normal office hours).

For arrival after 11.00 PM the additional fee is € 50,00 to be paid locally at the check-in.

Number of Occupants

The total number of guests staying at the property may not exceed the number of sleeping places specified in the property information (all promotional materials). The owner reserves the right to refuse entry or evict the entire party if the number of persons occupying a property exceeds the number stipulated in this contract.

Payment

If booking more than 30 days in advance of the rental period: The Client shall pay a deposit which is usually of 25% of the total rental amount (the percentage depends on property type) within the 3 days option, in order to reserve the property; The balance is due 30 days before the rental period, except for the more luxury units, where special conditions are applied. Ask to our Team.

After full payment of the contract price, Positano Vacanze & Turismo will supply the Client with an arrival voucher and additional information required to occupy the property. If the payment of the remaining balance is not received on this deadline, the booking is considered CANCELLED without further notice.

If booking less than 30 days before the rental date: the whole amount shall be paid within the 3 day option, in order to reserve and fully book the property for the choosen period. After full payment of the contract price, Positano Vacanze & Turismo will supply the Client with an arrival voucher and additional information required to occupy the property. If the payment of the whole amount is not received within the 3 days option, the booking is considered CANCELLED without further notice.

(New on February 2014) SMART OFFER:  For some properties we are able to offer Smart Prices, which are more convenient rates. The whole amount is to be paid at the moment of the booking and it is not refundable.

Methods of payment

All payments must be made in Euro. The Client can choose to pay:

  • with a bank transfer to the Positano Vacanze & Turismo's bank account;
  • with credit card, with our secure on-line system. Our Clients can log-in at http://www.positanovacanze.com/booking.asp and open their personal page to confirm the reservation. We accept: Visa, Mastercard and American Express. There may be an extra fee for this method of payment.

Rental voucher

The voucher will be sent to the Client after receipt of the balance which must arrive at least 30 days before the beginning of the rental period. The Client will print the voucher and show it to the Owner (or his/her representative) at the check-in.

Security Deposit

A security deposit (amount as stipulated on the rental voucher) must be paid IN CASH to the Owner or his/her representative for eventual damages that may occur to the property. This deposit will be refunded to the Client at the end of the holiday, less any deduction made for eventual damage caused to the property, or for any additional cost not included in the letting price (such as final cleaning, extra linen, parking, etc..). If no damages occur and no extra costs have to be paid, the entire amount will be completely returned to the Client.

Client Responsibility

The Client is responsible for ensuring the property is left in a reasonable condition of cleanliness and repair as upon arrival, even if the final cleaning is included in the rental price. Clients are required to act with respect towards the neighbors, the Owner and their staff. Any loss or damage to the property will be charged to the Client. The Client acknowledge that between 11,00 PM and 8,00 PM any loud noise has to be made, in order to respect the common rules. Animals are not admitted in the lodgings unless other agreements have been taken. The Owner and Positano Vacanze & Turismo reserve the absolute right to require any individual to vacate a property for disruptive behavior, in this case there would be no refund of any rental payment.

Cancellation Charges

All cancellations by the Client must be in writing and become effective on the date of receipt by Positano Vacanze & Turismo. Cancellation charges for the most our our units are indicated below:

  • on receipt of the cancellation letter 30 days or more before the start of the rental period, the charge will be equal to the booking deposit (25% of the letting price)
  • on receipt of the cancellation letter from the 29th to the 16th day before the start of the rental period, the charge will be equal to the initial deposit plus a 80% of the balance.
  • on receipt of the cancellation letter LESS than 16 days before the start of the rental period the charge will be the full amount of the rental. If Positano Vacanze & Turismo is able to re-let the property for the same period, the cancellation charge will be the initial deposit.

If the Client wants to pay the balance before the due date (30 days before arrival), it's possible. On receipt of the cancellation letter from the moment of the balance payment to the 29th day before the start of the rental, the charge will be the initial deposit plus a 22% of the balance.

(NEW on February 2014) If the Client books with a SMART OFFER, the charge will be the whole amount.

IMPORTANT: For more luxury properties special conditions of pre-payments are applied as well as a different Cancellation Charge. Our Team will inform you, before you book one of our units, if you are booking a villa with different conditions.

Promotional Information

Positano Vacanze & Turismo has visited and periodically visit each property. Positano Vacanze & Turismo has taken care to ensure the accuracy of all information and descriptions contained in its promotional material at the time prepared. However, nothing in those materials shall be treated as a term or condition of this contract and Positano Vacanze & Turismo declines all responsibility for modifications made by the Owner without its knowledge.

Positano Vacanze & Turismo shall not be liable for temporary defects or stoppages of any utilities. And also, properties may not always appear exactly as pictured or described due to normal tear, changes in furnishings and changes after materials were prepared.

Complaints

In the even of any problem, the Client must notify the property Owner or his/her representative and Positano Vacanze & Turismo within 24 hours. Failure to do so will void any claim following the rental period. The Client should allow the Owner or his/her representative and Positano Vacanze & Turismo reasonable time to resolve the problem. If the Client vacate the property without Positano Vacanze & Turismo authorization, He/She will not receive any refund of the letting cost.

Changes or Cancellation by Owner or by Positano Vacanze & Turismo

Positano Vacanze & Turismo reserves the right to modify or cancel this contract at any time in any case of a force majeure, or any other event outside the control of Positano Vacanze & Turismo. In the event of any change or cancellation by the property Owner, Positano Vacanze & Turismo shall inform the Client promptly and reserve the right to transfer him/her, upon agreement, to a similiar property. If the Client do not accept the substitute property, Positano Vacanze & Turismo will cancel this contract and will refund to the Client only the money paid for his/her booking (the letting price he/she paid), no other refund.

Disclaimer

Positano Vacanze & Turismo does not own any rental accommodations and only act as agent for the Owner of the property. Positano Vacanze & Turismo does not accept liability for any accident, loss, injury, damage, sickness, death, alteration, inconvenience arising from the rental, except insofar as that occurrence is caused by the direct negligence of Positano Vacanze & Turismo. Positano Vacanze & Turismo does not accept liability for any loss or damage caused by weather conditions, natural disaster, riot or any cause beyond its control.

Jurisdiction

This contract shall be governed by Italian law. In the event of controversy arising from the booking and the letting, only the Courts of Law in Salerno and the provisions of Italian Civil Law can deal with the matter and only Italian law applies.

For further information that are not expressly mentioned in this statement, please do not hesitate to contact us!